Returns and exchanges 

If you are not completely satisfied with your item, please notify us first. We will work with you to resolve any issues there may be.

All our items are personalized and made to order. Personalized items are cannot be returned or exchanged unless there is a defect. Gift cards cannot be refunded.

Changes to an order / cancellations

If you want to change your order details, please contact us immediately after ordering. If we have already started working on the item, we cannot change the order details.

We do not accept order cancellations. 


We offer free standard shipping worldwide.

We ship via Korea Post. Orders for the countries mentioned below are shipped by K-Packet with a full tracking service (Australia, Canada, China, France, Germany, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, Spain, Taiwan, Thailand, UK, USA, Vietnam.) Packages will be delivered to your mailbox, but recipient's signature may be required in some countries. Orders for the rest countries are shipped by registered mail that requires the recipient's signature.

Orders are shipped within 3 to 6 business days after payment is received. Shipping usually takes 7 to 15 business days after dispatch. However, shipping turnaround time is an estimation, and an actual delivery time may vary depending on the weather condition, holidays, customs delays, and your own country's postal system. Shipping notification including tracking number will be emailed to you. 

Please keep in mind that (if any) import or custom duty and taxes imposed on an international orders are the buyers' responsibility. Custom duty and tax may vary depending on the country, and can be estimated by contacting your local postal service.

Orders for S.Korea will be shipped via Korea Post Taekbae that usually takes 1 to 2 business days for delivery. 

Please track your order with a tracking number in the shipping notification that is sent by email on the link below.

Expedited shipping  

Shipping can be upgraded to Express Mail with an additional charge at checkout. It takes 3 to 5 business days after dispatch for most countries and recipient must sign to receive the package. It costs vary by region and package weight. 


We only accept payments via PayPal. You can pay through PayPal using a credit or debit card without a PayPal account.

Additional information 

Placing an order 

Please read the item's description and convo us prior to ordering for any requests as we can't change the order details after we start working on the item. If you want to see a preview image, please leave a note when ordering. We may contact you to request additional information about your order, such as the pronunciation of the name for translation. If we don't hear from you more than a week and we can't work on the item without further details, we might have to cancel your order.

Brass vs Sterling silver

You can choose the base metal between brass and sterling silver. The brass nameplate and the chain is slightly thicker and stronger than the sterling silver one. The sterling silver jewelry is more delicate and nickel free.

Jewelry care tips

Avoid dust, moisture and direct light to ensure your jewelry does not tarnish and discolor. Do not wear it while showering, exercising or sleeping. Wipe it with a soft cloth and keep it in a zipper bag after wearing it. Use mild cleaners to clean it. Sterling silver jewelry can be cleaned with a silver polishing cloth or a silver liquid cleaner when tarnished (do not use on black engraving as the color may be erased.)

Although stainless steel jewelry doesn’t require special care, it can scratch. We recommend wipe it with a soft cloth and keep it in an individual bag. Use mild cleaners to clean it.

Gift wrapping and packaging

All orders come gift-wrapped. Items will be placed in a Korean traditional fabric bag after wrapping securely with a tissue paper and a plastic zip bag, ready for gift giving. We use recyclable PE (polyethylene) bubble wrap.

France EPR registration number: FR313650_01BDUQ
Germany LUCID identification number: DE5753441799223

Letter direction

If you're not sure which direction letters are supposed to be, it's right if the clasp is in your right hand when you wear it.